Shipping policy
Shipping Policy
Welcome to ArtwallMuse. We take great pride in the craftsmanship of our handmade wall decor and are committed to ensuring your art arrives safely and promptly.
1. Order Processing (Handling Time)
All our pieces are hand-finished and undergo a strict quality inspection before shipping.
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Handling Time: Your order will be processed and prepared for shipment within 1-2 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Estimates
We work with reliable carriers to deliver your art across the United Kingdom and internationally.
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Standard Shipping Time: Once dispatched, your order will typically arrive within 3-5 business days.
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Please note: Shipping times may vary slightly during peak seasons or for remote locations.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight and dimensions of your selected pieces. We ensure our packaging is robust to protect the textured and delicate nature of our art.
4. Order Tracking
Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number. You can monitor the progress of your delivery directly through the carrier's website.
5. Damaged Shipments
Your satisfaction is our priority. If your art arrives damaged during transit:
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Please take photos of the packaging and the damaged item immediately.
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Contact us at artwallmuse@gmail.com within 48 hours of delivery.
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We will prioritize a replacement or a full refund for you.
6. Contact Us
If you have any questions regarding the status of your shipment, please reach out to our support team:
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Email: artwallmuse@gmail.com
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Address: Unit A12, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom
- Phone : +447418611518